Description 

APC’s Account Manager owns assigned client accounts end to end — strategy, counsel, team output and results. This role is accountable for the health of client relationships and the quality of everything the team delivers, managing and developing junior staff while contributing to agency growth. 

About APC Collective Inc 

APC is a full-service, award-winning communications agency built to do things differently. Our strategists, creators, writers, and collaborators craft tailored campaigns that deliver lasting results for clients across public affairs, consumer, beauty, tech, telecommunications, food and beverage, hospitality, philanthropy, real estate, and sports. We’ve built something special here. Something rooted in who we are as humans and how we want to show up daily, for each other, the moment, our communities and the world. We serve with honesty, humility, integrity, and grit, and we don’t take that privilege lightly. Thank you for your time, energy and interest in joining APC! 

EXPECTED ROLE & RESPONSIBILITIES 

CLIENT SERVICE 

• Own the client relationship on assigned accounts, serving as the senior day-to-day contact and lead counselor
• Manage all account deadlines and deliverables, ensuring team output is quality, strategic, and on time
• Establish, maintain and grow productive relationships with clients and agency partners
• Maintain deep immersion in client and agency business strategy, products, services and the competitive landscape
• Handle client escalations and difficult conversations; provide proactive counsel and recommendations
• Oversee client service administration — status and activity reports, monitoring reports and competitor coverage — ensuring accuracy and consistency across the team 

CAMPAIGN STRATEGY 

• Develop, execute and measure effective client strategies from concept through results reporting
• Own campaign measurement, translating outcomes into insights and recommendations for clients 

CONTENT CREATION 

• Set content standards and provide final review and editing of team materials before client delivery
• Oversee the team’s daily production of concise, correct and compelling content
• Research, outline, write, edit and proofread high-visibility materials for client campaigns (traditional & social)
• Develop marketing, media and messaging materials: press releases, media advisories, talking points, etc. 

MEDIA, COMMUNITY & INFLUENCER ENGAGEMENT 

• Lead media relations strategy across assigned accounts, directing team outreach to elevate client storytelling and narrative
• Build and maintain senior-level general market and multicultural media and social influencer relationships on behalf of clients and agency
• Identify, establish and foster productive relationships with editors, reporters, bloggers and influencers
• Stay informed with daily news consumption and monitoring
• Champion proactive opportunities for client engagement in traditional and social media 

NEW BUSINESS 

• Contribute actively to new business development: prospecting, pitch strategy, presentation building and participation in pitches
• Identify organic growth opportunities within existing accounts 

TEAM ENGAGEMENT 

• Manage junior staff and agency partners: assign and review work, provide regular feedback and develop skills and career growth
• Work proactively with team members and colleagues of all levels 

ONGOING LEARNING 

• Keep abreast of industry trends, cultural movements and moments to help team and clients navigate opportunities mindfully
• Seek opportunities to take on new challenges and learn new skills for the benefit of professional growth, team and client output 

FINANCIAL STEWARDSHIP 

• Manage and track client time and expenses against scope; flag over-servicing and support billing review and budget management 

CODE OF ETHICS 

• Demonstrate character and behaviors aligned with APC Collective’s ethics and values: integrity, honesty, hard work, kindness, respect and transparency

REQUIREMENTS 

• Excellent communication and organizational skills, attention to detail and the ability to adapt to new conditions, assignments and deadlines
• Strong work ethic and dedication to consistently provide quality work to the team and clients
• Demonstrated client leadership, team management and budget/scope management experience
• At least 4-6 years of experience in the communications field or relevant industry

PREFERRED QUALIFICATIONS 

• Bachelor’s degree in a relevant field from an accredited college or university, or related work experience
• Bilingual with the ability to read and write in Spanish